Terms and Conditions

RESERVATIONS

We suggest that you book at least three months prior to departure. We will accept bookings by fax or e-mail together with a deposit of 30% of the Trip price per person paid into our Bank Account. Once we have received your deposit and you have filled out a Reservation Form, you will be sent confirmation of your trip, a receipt for money received and pre-departure information. Last minute bookings should be paid in FULL and by Money Order.All reservations must include the following information.

- Passenger or group name. In case of groups, group leaders name must be given.

- Number of passport

- Name and code of the chosen program

- Hotel, name and category Room type.

- Passenger nationality and language, otherwise we will assume the passenger speaks English or Spanish

- Flight number, arrival and departure date and time.

- Specify additional services

 

GROUPS

We must receive a preliminary list of the passengers at least 60 days before the arrival and the final list 40 days before the arrival.

 

INDIVIDUALS

We must receive the list of the passengers at least 35 days before the arrival.

RESERVATION CHANGES

Any changes in the reservation (date / number of passengers) must be done at least 35 days before the arrival.

 

PAYMENT

In case of groups, a pre-payment of 50% must be done 90 days before the arrival. The other 50% must be paid 60 days before the arrival.

In case of individuals, the complete payment of the program must be done 45 days before arrival.

Money to be paid via Paypal or Bank Transfer into our account. If the money is NOT received, then we reserve the right to cancel your reservation.

All payments must be done to:

Chaska Tours

BANCO DE CREDITO DEL PERU

Account Number USD $: 285-1075265-1-58

PRICES

Prices are in USD $ and subjected to changes without previous notification. All prices will be confirmed at the moment of the reservation and can only be ensured with the pre- payment. Prices include all the services specified in the program.

Prices do not include:

- Any visa expenses

- Tips

- Any additional services

- Airport and flight tickets taxes

- Excess luggage

- Personal expenses

- Insurance

- Others

- We recommend to all passengers to have their travel insurance.

CANCELLATIONS

Chaska Tours accepts cancellations by FAX or e-mail.

• For cancellations made between booking and 61 days before arrival, refunds are subject to a 10% deduction from the total price.

• If a cancellation is made 60 to 45 days before arrival, refunds are subject to a 20% deduction from the total price.

• If a cancellation is made 44 to15 days before arrival, refunds are subject to a 50% deduction from the total price.

• If a cancellation is made 14 to 6 days before arrival, refunds are subject to a 75% deduction from the total price.

• If a cancellation is made 5 to 0 days before arrival, no refund is available.

In the case of a no-show, there is no possibility of a refund, as the program has already been developed.

NOTE: A special cancellation policy applies for the 2 and 4 day Inca Trail programs:

Terms and conditions regarding the Inca Trail and the 7-day Salkantay Inca Trail programs:

Cancellations or changes to the reservation date:

• If a cancellation or change request is made between booking and 31 days before departure, refunds are subject to a 50% deduction from the total price.

• If a cancellation or change request is made 30 to 15 days before arrival, refunds are subject to a 75% deduction from the total price.

• If the cancellation or change request is made 14 to 0 days before the arrival, refunds are subject to a 100% deduction of the total price.

In the case of a no-show, there is no possibility of a refund, as the program has already been developed.

 

CHANGES AND REFUNDS

Passengers who voluntarily give up any service included in the program during its development, will not receive any kind of refund.

INSURANCE

It is a condition of booking that you have adequate Accident and Medical insurance before coming to Peru. We DO NOT provide any travel insurance. If a client is taken ill we will do all that is necessary to get them the proper treatment, including evacuation from the mountain and hospitalisation if necessary. BUT THESE COSTS WILL HAVE TO BE ASSUMED BY THE INDIVIDUAL CLIENT.

If you are planning to participate in any activity considered "risky" by the Insurance Company - trekking, climbing, rafting, etc. - make sure that these are included in your Policy. Please bring a copy of the Policy Document with you.

MEDICAL

You MUST be in general good health to join any of our trips. Our tour leaders and Guides are authorised to disqualify any client who they believe is unfit for the demands of the trip. In this instance Refunds WILL NOT be given. Chaska Tours provides a comprehensive First Aid Kit for each trip. However it is the responsibility of each client to bring whatever specific medications they need. We will also send you a suggested Personal First Aid Kit list with your pre-departure information.

MINIMUM NUMBER OF PASSENGERS

Just in case we might not be able to reach the minimum of 4 persons for the 4-day Inca Trail we reserve the right to endorse our clients to another operator. We work together with just two operators, know their service and only like this we can assure you a spot on the Inca Trail on the by you requested date. We cannot guarantee that porters used by other companies will receive the same treatment and high salary as provided by Chaska Tours, although we insist them to pay well to their staff.

RETURN TO CUSCO ON THE LAST DAY OF THE PACKAGE

We normally include the Backpacker train from Aguas Calientes to Poroy and this train leaves Aguas Calientes at 17:03 PM. At approximately 20:30 PM this train arrives in Poroy. Since April 1st 2009 this is the last station on the route and there is no train that will take you straight away to Cusco. From Poroy you can take a public bus (especially for the train-travelers), which will take you in 20 minutes to the Cusco city centre for 6 Soles (aprox. 2 US$) per person, BUT THESE COSTS WILL HAVE TO BE ASSUMED BY THE INDIVIDUAL CLIENT. We can also arrange a private transport to your hotel, p lease ask your agent for the additional costs. When changing your return, by staying another day or paying the upgrade for the Vistadome train, we cannot be held responsible for your transportation from Poroy to Cusco.

We always reserve the right to reserve a different train and/or transportation to Poroy as mentioned in the 4-day Inca Trail program.

 

VISIT TO OUR OFFICE

You always have to visit our office once you are in Cusco. We strongly recommend you to visit us on your arrival, two or three days before your trek will start. You need to leave us the name, direction and telephone number of the place where you are staying. In case of not being able to pay the final trek balance before your trek will start, Chaska Tours reserves the right to cancel your trek.

 

TRIP CHANGES

Chaska Tours reserves the right to make changes to any itinerary or to cancel a trip if the safety of our Clients or Staff is at risk. In this case a refund of all unused payments will be made.

 

LIMITED RESPONSIBILITY

Chaska Tours is not responsible for additional expenses caused by loss, theft, injury, damage, accident, malfunctions, cancellations or delays. All such losses or expenses will have to be borne by the passenger. Please note that itineraries are subject to change due to weather conditions or delays of flights, buses, trains and political disputes.